HEALTHCARE EXPERIENCE MANAGEMENT
Patient and their caregivers, as primary clients in healthcare, judge the quality of care received on the overall experience of care. This involves everything patients see, touch, feel, hear and think about their interactions with any point of care delivery. The patient experience in healthcare extends beyond patients as primary consumers to family & friends as secondary consumers. Despite having a patient-centred focus, organizations must acknowledge that all stakeholders within the healthcare ecosystem are keen on enjoying good user experiences.
The healthcare experience service stream provides advisory support on: